commonly ask questions in general



Is it made with real gold?

Yes, we plate all of our pieces with real 14-18K yellow gold and genuine white rhodium (white gold).

All of our products are thoroughly tested for quality and durability before, during and after production.

Our base materials include: Stainless Steel, Brass & Sterling Silver.

What kind of plating do you use?

The process we use is one of the highest quality plating available. This process allows our gold-plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.

What is a CZ Diamond (VVS Diamond Simulation)

Cubic Zirconia (CZ) is a diamond alternative with many of the same qualities as a diamond. At DRIPPY we only use the highest grade of CZ stones (AAAAA) to make sure all pieces look like the real deal.

The nice part about these "diamonds" is, that they are lab made. As it's hard to prove if real diamonds are mined in an ethical way, we think it's better to be save than sorry.

Storage & Protection

How should I store my drip?

Your drip should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Avoid storing the jewelry with rubber products.

What should I avoid?

We create our pieces with exceptionally high quality PVD plating to ensure that we provide the longest lasting jewelry on the market.

This is not to say you shouldn't take precautions! High quality jewelry still requires care and attention. Swimming, especially in salt or high temperature water will shorten the lifespan of your jewelry. Chlorine can permanently damage any gold plated jewelry, so we suggest avoiding this. 

Also we recommend to remove your jewelry during showering and when applying colognes, perfumes or other chemical products.

Note: The Clean Collection is water & fade proof

How often should I clean my pieces?

Clean them regularly with a soft cloth. This way you remove unwanted sweat or chemicals.

Don't use any chemicals while cleaning, as this might damage your jewelry.

Orders & Exchanges

Can I exchange my items?

Yes! Easy peasy. Just email us at or send a DM through our Instagram with your order number and the reason for returning & we will set you up for returning!

How do I return my items?

Easy peasy!

Just email us at or send a DM through our Instagram with your order number and the reason for returning & we will set you up for returning!

Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order.


Do I need to pay for the return?
We have free returns with Paypal. Didn’t pay with paypal? Then are you responsible for the return costs.

Want to return shipping refunded when you used PayPal on our website? Just click here to activate the Paypal Service.

Got Questions? Just contact us at through one of the options below. We are happy to help

Received an faulty item?

We are so sorry to hear you have received a faulty item! Please send us the following info:

Your Order NumberItem NamePhotos that show:

Product fault as clearly as possible

Full-length photo of the item

The Counter Drip & Packaging

There is no need to send your faulty item back to us; it could delay the resolution time.

If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.

Can I change / cancel my order?

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

Changing the item or sizeDelivery/billing addressAdding items to your orderShipping method

There is a 1-hour window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button.

After 1 hour, it is too late to cancel the order and you’ll need to follow our returns process. Check it out here.

If you don’t have a customer account, we’re unable to cancel the order for you. However, you can try to cancel it my messaging us.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.


How does the lifetime warranty work?

If your product damages, fades, or stops working under normal wear, our Warranty entitles you to a one-time replacement of the piece - free of charge.

This Warranty is voided on any user
damage issues (i.e: scratches, accidental breakage, water damage).

*Lifetime Warranty does not replace lost or stolen items*

Payment & Promotion

Payment methods

Our payments methods include:

PayPal,Credit cards,Apple Pay,Sofort,Klarna Afterpay, (only for the Netherlands, Germany / Austria & Finland)IDeal,Belfius,EPS & Giropay

We don’t accepts Bank Transfers.

Missing your payment option? Contact us through one of the options below.

Can I order now and pay later?

Share details about your shipping policies, item returns, or customer service.

Discounts & Sales

Sales are final and are excluded from all discount codes on the site unless specifically noted.

Shipping & Delivery

How do I track my order?

Got a Drippy account? 

Easy Peasy! Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.

I don’t have a Drippy account yet

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 2-3 days to be dispatched.

Question about the delivery?

No problem! Just contact us through one of the channels

Shipping Times

Netherlands: 1 day (Before 22:00, next day delivery)

Germany, Belgium, Austria: 1-2  business days

Denmark, Luxembourg, Slovenia: 1-2  business days

Rest of EU: 1-2 business days

United Kingdom: 1-2 business days

USA: 1-2 business days

Norway, Switzerland: 1-2 business days

Back-order (EU):  4-12 business days

Back-order (Worldwide): 4-15 business day

Is shipping free?

Yes! We offer free shipping to almost all countries.


Get in touch below!



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